1.Where can Apple Pay Express Transit Card be used?
Hello, Apple Pay Express Transit Card can be used in hundreds of cities across the country. For specific cities, please check the latest available cities in the Smart Suzhou APP [Transportation Card].
2. Does Apple Pay Express Transit currently support student monthly pass cards, corporate service cards, and other card functions?
Hello, Apple Pay Quick Transit Card does not currently support functions of student monthly pass cards, corporate service cards, etc.
3. Can I enjoy local public transportation discounts when using Apple Pay Express Transit Card?
You can enjoy the same preferential policies as the physical card.
Within the city
Public transportation: 40% off in Suzhou city, 9.5% off in Zhangjiagang city, 20% off in Changshu city, and 9.5% off in Kunshan city;
Subway: 9.5% off;
Tram: 30% off.
Enjoy preferential transfer policies for public transportation in Suzhou city.
other cities
Public transportation: 40% off in Wuxi, 40% off in Changzhou, 40% off in Jiangyin, 40% off in Yixing, 20% off in Liyang, and 20% off in Jintan;
Subway: 9.5% off for Wuxi Metro, 9.5% off for Changzhou Metro. For other cities, please refer to local interconnection policies.
4.Can I use the Apple Pay Quick Transit Card to load the Suzhou Public Bike function?
Hello, no.
5.Can I use Apple Pay Quick Transit Card to load the Garden Annual Pass function?
Hello, no.
6.Can I use Apple Pay Quick Transit Card to load the Leisure Annual Pass function?
Hello, yes you can.
7.Does the device need to be powered when using Apple Pay Express Transit?
Hello, when using Apple Pay Express Transit Card to swipe your card when getting on or off a bus or entering or exiting a station, your phone must be fully charged.
8.Does the use of Apple Pay Express Transit Card require a supported network environment?
Hello, when using Apple Pay Quick Transit Card to pay, you do not need an Internet connection to complete the payment; however, you need an Internet connection when opening a card, recharging, deleting a card, putting the card in the cloud, displaying the name of the subway transaction station, etc.
9.Is there any requirement for swiping the card when using Apple Pay Express Transit Card?
Hello, the NFC sensing area is at the top of the phone. To ensure a successful transaction, please place the NFC sensing area as close to the subway gate reader or bus card reader as possible when swiping the card.
10. If I lose my phone, can I report the loss of my Apple Pay Express Transit card and get a refund?
Hello, Apple Pay Express Transit Card is an anonymous card like a physical transit card. If your phone is lost, it does not support reporting the card lost or recovering your e-wallet balance, so keep your device safe.
11. How can I retrieve my Apple Pay Express Transit card or request a refund if my device is damaged and I cannot use it?
Hello, you must have your device repaired at an Apple Retail Store or Apple Authorized Service Provider. After the repair, if you cannot find your original transportation card in the device or in the cloud, you can call the hotline for consultation and submit a refund application (if the repair meets the refund conditions).
12.What are the minimum hardware requirements for Apple Pay?
: 6s, 6s Plus or later versions,
Apple Watch: Apple Watch 1 or later.
13.Is there any additional charge for activating Apple Pay Express Transit Card?
Hello, when you activate a transportation card, you need to pay a 20 yuan card opening service fee (refundable). Currently, the card can be opened for free for a limited time and you can activate it without paying the 20 yuan refundable service fee.
14. How to deal with card activation failure?
Hello, this situation is usually caused by poor network connection.
Processing method:
1. First check whether the deduction is successful. Go to the bank or third-party payment app to confirm whether the money has been deducted. If not, it means that the previous card opening failure did not cause the deduction. Wait until the network is smooth and re-open the card.
2. You need to find the temporary page where the card is being opened, check the transaction record, and select the transaction record under the corresponding card. Confirm the card opening record status: If the current status shows that the card is being opened, please wait patiently; if the card opening fails within 2 hours, the card opening amount will be refunded in the original way; if the status is refund failure, you can find the corresponding card in the Smart Suzhou iOS APP and click on the card, select "Feedback", and submit a feedback form. Select more operations on the page and then click the Feedback button, and submit the problem. Customer service will follow up to solve it.
15. How to deal with recharge failure?
Hello, this situation is usually caused by poor network connection.
Processing method:
1. You need to check whether the deduction is successful. First, go to the bank or third-party payment app to confirm whether the money has been deducted. If not, it means that the previous recharge failure did not cause the deduction. You can recharge again when the network is smooth.
2. You need to check the transaction record. Under the corresponding card, select the transaction record and confirm the status of the recharge record: if the current status shows recharge in progress, please wait patiently; if the recharge fails within 2 hours, the recharge amount will be refunded in the original way; if the status is refund failure, you can find the corresponding card in the Smart Suzhou iOS APP, click the card, select "Feedback", and submit the feedback form.
16.How can I get a receipt for recharging my Apple Pay Express Transit card?
Hello, you can issue an electronic invoice for recharge in the Smart Suzhou APP. The invoice issuing path in the APP is: "Convenience Services", "Electronic Invoice", select the business, and enter the card number. The card number can be in the Apple Pay transportation card in the Smart Suzhou app. Long press the card number to copy it directly.
17. What should I do if my Apple Pay Express Transit card swipe fails?
1. First, make sure your device is turned on.
2. Since the NFC sensing area is at the top, to ensure a successful transaction, please keep the NFC sensing area as close to the subway gate reader or bus card reader as possible when swiping the card. Using other parts of the phone to swipe the card may result in the transaction not being completed normally.
3. You need to make sure that you have enough balance on your card. The minimum balance is usually equal to the minimum fare for the subway or bus. If the card balance is insufficient, you can recharge before entering the station or getting on the bus. If you are swiping your card outside of the city, please consult the local public transportation operator for the specific minimum card balance.
4. Other situations: You can find a local subway station staff who will help you solve the problem by reading the card status in the device. When reading the card status at the subway service station, please turn on the service mode. 5. If the problem continues to occur: Please contact an Apple retail store or check the device hardware problem.
18.How to view the relevant records of recent transaction data?
Hello, you can check the most recent 50 transaction records on the front of the card in the Wallet APP, and you can check the records of the day in real time. The number of records is limited, but the date is not limited.
19. What should I do if I encounter abnormal deduction issues when using Apple Pay Quick Transit Card?
Hello, you can find the corresponding card in the Smart Suzhou iOS APP, click on the card, select "Feedback", and submit the feedback form.
20. Do I need to pay additional fees when returning the card?
Hello, no. The 20 yuan refundable service fee (if any) and the remaining balance on the card are fully refundable.
21.Why did all the cards in the Wallet APP suddenly disappear?
Hello, Apple Pay cards are bound to a password-protected ID account. If you perform the following operations, all cards in the device will be automatically removed from the device to the cloud:
1. Log out
2. Remove password
3. Erase all content and settings
4. Unbind Apple Watch
Please check whether you have performed the above actions. If you still have questions, please contact the hotline for assistance.
22. How to cancel the card and refund the funds?
Hello, if you want to return the card and get a refund, you need to download the Smart Suzhou iOS APP and follow the relevant card return and refund procedures.
Note: Currently this operation can only be performed 30 days after the card is activated.
23.Why does the Apple Wallet App still not show the Jiangsu Transportation Card·Suzhou Card option after upgrading the device to the latest version?
Hello, 1. Please check whether the region is set to "Mainland China". If not, please reset the region through the following path: "Settings", "General", "Language and Region", and select "Mainland China" as the region;
2. Confirm whether the device has a strong 6-digit password.
24.How to turn on service mode?
In the "Wallet" app, select Jiangsu Transportation Card, click the three dots in the upper right corner, and choose to open service mode. Use fingerprint, face ID or password to turn it on. After turning it on, "Service Mode is On" will be displayed in the middle of the screen.
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